Coapt is a small, award-winning company with an amazing product line. We design and produce an electronics interface technology that recognizes patterns of electrical signals from the mind and body. Our Machine Learning and A.I. system enable amputees to control bionic prosthetic arms with their natural thought and movements. Coapt is the market trailblazer in our space and strives along with our vision of creating human machine interfaces that benefit humans. 

Open Positions

Interested in working at Coapt? See below for our current list of open positions.

REGIONAL MANAGER: CENTRAL-NORTHWEST 

Description 

We are seeking a Regional Area Manager to cover the Central Northwest US region (covering Alaska, Washington, Oregon, Idaho, Montana, Wyoming, North Dakota, South Dakota, Nebraska, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana) to manage clinical product sales and relationships while increasing profitability. This position is offered as a full-time role with benefits and both salaried and performance-based compensation. This position is an opportunity for a capable and resourceful individual to make a mark. The successful applicant joins a team with healthy momentum in clinical product, history & assets and will be responsible for driving an efficient-as-possible schedule of our commercial and clinical efforts. The Regional Area Manager: Central Northwest will report directly to Coapt’s Director of Sales. 

Applicants must be comfortable selling into the Orthotic and Prosthetic market, be excellent problem solvers, have superior oral communication skills, and the ability to grasp and communicate technical clinical concepts. The ideal candidate will contribute to our culture with creative energy, novel ideas, and enthusiasm for the brand and the individuals we affect. An applicant must be someone who thrives on variety, is adaptable, and enjoys wearing multiple hats. To be an enthusiastic part of a small, motivated, and fast-paced team, it is essential for the successful applicant to be an excellent communicator, well-experienced, personable, and very organized. 

Responsibilities 

PRIMARY 

• Establish, maintain, and expand your customer relationships via prospecting, presenting, obtaining commitment, while managing an opportunity pipeline, attaining, or exceeding monthly, quarterly, and annual territory sales objectives for Coapt products. 
• Make scheduled personalized presentations to medical professionals to elicit use of Coapt’s products. 
• Collect and share relevant competitors’ market information to increase sales volume and market share. 
• Recommend products or service enhancements to improve customer satisfaction and sales potential. 
• Attend and represent Coapt at regional and national tradeshows when appropriate. 
• Develop and execute strategic solutions towards the total market to effectively grow territory profitably. 
• Respond promptly to the needs of customers while being proactive in cost containment and management of expenses. 
• Maintain, analyze, and use territory/customer reports and databases to effectively and efficiently organize and plan territory priorities and activities within Salesforce 
• Submit accurate and timely territory reports to include expenses. 
• Exercise good judgment in the use of company funds to ensure territory profitability. 
• Maintain confidentiality of company data including new product information, marketing strategies, discount programs, pricing information, and other business proprietary information. 

GENERAL 

• Promote and reaffirm the Coapt brand and reputation in all aspects of the job. 
• Make effective use of company resources to achieve optimum performance and efficiency with a focus on growth and profitability. 
• Contribute to a safe working environment by maintaining own workspace and reporting any potential hazards. 
• Maintain a positive attitude while participating with a team and communicating with others. 
• Provide transparency to peers and company leads regarding prioritization of projects and status of current development and project tasks. 

Qualifications 

EDUCATION 

• Bachelor’s degree, preferably in a life science or business discipline. 
• Additional, degrees and/or coursework in clinical care, technology commercialization, technical support, and/or quality assurance is an asset. 

EXPERIENCE 

• 2+ years’ experience in a similar role 
• Relevant clinical, technical, and/or medical device experience 
• Salesforce or other CRM software experience is desired 
• Prosthetic sales experience is desired 
• Project management experience is desired 

CHARACTERISTICS 

• Exceptional communication and documentation skills 
• Strong organizational, analytical, task and time management skills. 
• Ability to travel 50% and be independent 
• Strong oral and relationship development skills. 
• Naturally empathic manner toward the clinical customer and their technical support challenges 
• Exceptional problem solver who balances awareness, resourcefulness, and self-developing their knowledgebase to excel 
• Ability to retain and apply technical knowledge 
• A passion for detail and accountability 
• Motivated to participate in company events and culture 

CLINICAL IMPACT SPECIALIST 

Description 

We are seeking a Clinical Impact Specialist to join our team and be a significant contributor to Coapt’s current and future human interface product lines. This position is an opportunity for a capable and resourceful individual to make a mark. The successful applicant joins a team with healthy momentum in clinical product, history & assets, and will be responsible for driving an efficient-as-possible schedule of our commercial and clinical efforts. The Clinical Impact Specialist will report directly to Coapt’s Regulatory Compliance & Legal Affairs Manager with strong liaisons to the company’s Operations Director, Sales Director, and Executive suite. 

The ideal candidate will contribute to our culture with creative energy, novel ideas, and enthusiasm for the brand and the individuals we affect. An applicant must be someone who thrives on variety, is adaptable, and enjoys wearing multiple hats. To be an enthusiastic part of a small, motivated, and fast-paced team, it is essential for the successful applicant to be an excellent communicator, well-experienced, personable, and very organized. 

Responsibilities 

PRIMARY 

• Facilitate effective communication between our technical support, fabrication, in-field clinical sales, engineering team members on issues of Coapt product support, development, and customer service. 
• Troubleshoot various clinical/technical product issues on-demand in real-time and manage the pipeline of these cases to ensure Coapt customers receive timely solutions. 
• Handle some technical support calls and online meetings with Coapt customers and end users. 
• Entry of clinical and technical support detail into existing quality management job-ticketing systems, including periodic self- and team-log audits. 
• Assist with testing, QA documentation, and general preparation of product and repair shipments 
• Assist with light electronics diagnosis, repair, assembly, and fabrication. 
• Assist with product materials’ receiving and acceptance procedures. 
• Communicate regularly with the engineering team on in-field product issues. 
• Periodically analyze and report on of clinical and technical issues to broader team.
• Assist with maintenance of work instruction and other QA procedure documentation. 
• Participate in customer support log audits with internal team 

GENERAL 

• Contribute to a safe working environment by maintaining own workspace and reporting any potential hazards. 
• Maintain a positive attitude while participating with a team and communicating with others. 
• Provide transparency to peers and company leads regarding prioritization of projects and status of current development and project tasks. 

Qualifications 

EDUCATION 

• Completed or nearing completion of bachelor’s degree in an Engineering or relevant technical discipline. 
• Additional, degrees and/or coursework in clinical care, technology commercialization, technical support, and/or quality assurance is an asset. 

EXPERIENCE 

• Hands-on fabrication (soldering, PCB repair, small tool use) 
• Technical system troubleshooting and repair 
• Phone and online customer support 
• Technical documentation and ticketing software (e.g. JIRA, Salesforce) 
• Exposure to, and experience with, verification and validation duties under a Quality Management System 
• Knowledge of product development methodologies in medical device field (prosthetics preferred) 
• Regulatory (FDA, CE, ISO, etc.) familiarity is an asset 
• Relevant clinical experience is as asset 
• Exposure to the field of Prosthetics and Orthotics is an asset 

CHARACTERISTICS 

• Exceptional communication and documentation skills 
• Naturally empathic manner toward the clinical customer and their technical support challenges 
• Exceptional problem solver who balances awareness, resourcefulness, and self-developing their knowledgebase to excel 
• Ability to retain and apply technical knowledge 
• A passion for detail and accountability 
• Natural and charismatic contributor 
• Comfortable working with a fast-paced, innovative team 
• Strong organizational, analytical, task and time management skills 
• Takes ownership of their own work and is self-driven 
• Management and execution of simultaneous projects 
• Motivated to participate in company events and culture 

WHY COAPT?

Coapt was founded by field experts and as such, is well connected throughout the commercial prosthetics field. Our solid relationships within the industry and our extensive research history enhance the appeal of our product. The experience of our senior leadership makes Coapt a great opportunity for building your expertise and know- how of the field, while contributing your experience to an industry-leading company. We offer competitive compensation, subsidized health benefits, transit benefits, a 401(k) plan, and more.